The Best Free and Paid Conference Call Services 2021

The Best Free and Paid Conference Call Services 



Conference calls remain the best option for group communication over the phone.

They are the cheapest, most effective, and simplest way to get a group of people together.

And in the age of the global pandemic and the rise of remote work, they’re more important than ever.

No matter your budget, you’ll find the right solution on this list. I’ll show you the best conference call services on the market today, as well as my methodology for how to rank them.

The Best Conference Call Services

These eight options are a clear cut above the rest:

  1. RingCentral — Best Video and Phone Conference Call Combo
  2. GoToMeeting— Best for Upgrading (or Creating) Your Conference Room
  3. ClickMeeting — Best Tools for Webinars and Presentations
  4. BlueJeans — Best Conference Call Audio Quality
  5. UberConference — Best Call Recording Tools
  6. Zoom— Best for Large Teams
  7. Google Hangouts — Easiest to Set Up and Invite
  8. Webex — Best for Team Collaboration

But which is right for your business? I’ve reviewed each service in detail below to help you compare them.

1. RingCentral — Best Video and Phone Conference Call Combo

  • FREE UP TO 100 PARTICIPANTS
  • VIDEO, SCREEN SHARE, & MESSAGING
  • VOIP PHONE SERVICE PLANS
  • SMALL TO ENTERPRISE SOLUTIONS
GET STARTED FOR FREE

RingCentral offers modern solutions for the modern office.

Video conferencing is included with their paid phone plans. Perfect for any work-from-home business.

That’s because RingCentral offers more than conference calls. It’s also a VoIP phone service. That means you’ll be able to make phone calls with just an Internet connection.

 

RingCentral Features

The free plan compares pretty well with the others on the list. While you’re capped at 40 minutes per meeting, you can still have up to 100 participants. That’s great for scrappy startups.

You can easily add-on larger meeting options to your plan if you upgrade to one of their several paid plans that start as low as $19.99/month.

The system offers nearly every calling, collaboration, and mobile feature businesses would want from a phone system. Since it is housed in the cloud, there is no equipment to install, and they take care of all the maintenance and upgrades.

RingCentral also has great enterprise solutions and you can save some money by bundling RingCentral Meetings with a VoIP business phone plan.

Click here to visit RingCentral and get started for free.


2. GoToMeeting — Best for Upgrading (or Creating) Your Conference Room

  • FREE 14-DAY TRIAL
  • HD VIDEO CONFERENCING
  • NO TIME LIMITS FOR MEETINGS
  • MOBILE APP AND SLACK INTEGRATION
GET STARTED FOR FREE

GoToMeeting is one of the best paid conference call services that I’ve seen.

They offer straightforward, high-quality solutions for small business conference calls without a bunch of distracting features.

One standout feature is their all-in-one hardware and software kit. They’ll send you everything you need to transform any physical room into a smart conference room.

It doesn’t matter if you have a home office or a massive 12-person boardroom. You’ll be able to create a video and phone conferencing solution with all the screens and audio tools you need for your business.

Unlike some of the other paid conference call solutions on the market, GoToMeeting does not have a basic free plan. However, you can still try it out at no cost with a 14-day trial.

GoToMeeting

GoToMeeting has three plans:

  • Professional — Starting at $14 per month
  • Business — Starting at $19 per month
  • Enterprise — Custom pricing

The Professional and Business plans can host conference calls with up to 150 and 250 participants, respectively. The Enterprise plan is for up to 3,000 participants.

All plans come with these basic features:

  • HD video conferencing
  • Screen sharing
  • Dial in conference lines
  • No limits on meetings
  • No time limits for meetings
  • Personal meeting rooms
  • Business messaging
  • Mobile app
  • Slack integration
  • Salesforce integration
  • 24/7 customer support

GoToMeeting also has unlimited recording capabilities and automatic transcriptions of your conference calls.

Performance is where GoToMeeting stands out over the competition. Lots of free and paid conference call services out there fall short with audio quality. But GoToMeeting customers rave about the crystal clear sound and connection of their conference calls.

GoToMeeting does not have some of the more advanced features that we’ve seen from other providers. But, personally, I like the simplicity.

You don’t necessarily need too many bells and whistles to make effective conference calls. Plus, I think the price points for these plans provide a great value for the benefits.

Overall, it’s a great choice for those of you who manage large remote teams or if your team is able to work in a physical location—and want to upgrade your conference room.

Click Here to Try GoToMeeting for Free.


3. ClickMeeting — Best Tools for Webinars and Presentations

  • WEBINAR SOLUTION WITH GREAT CONFERENCE CALLS
  • HIGHLY COLLABORATIVE AND ENGAGING
  • GOOD FOR ON-BOARDING AND TRAINING
  • PRICES START AT $25/MONTH
TRY 30-DAYS FOR FREE

ClickMeeting comes from GetResponse, the email marketing solutions provider. However, with ClickMeeting, they offer a webinar solution that gives you a great way to conduct conference calls as well.

You’ll have a full-service solution for online meetings via conference rooms as well as webinars. So, not only will you have a way to meet and collaborate with your team, you’ll also have a lead generation engine with webinars.

Their collaboration software is really great for teams and distributed companies. As such, it should stand out to any remote workers out there.

 

How to record a webinar | Webinar recording with ClickMeeting

When it comes to conference calls, ClickMeeting’s robust set of presenting and agenda tools allows you to conduct highly engaging, fruitful meetings with your team, clients, customers, and more.

It’s a perfect way to let your team walk away with actionable insights as well as easily onboarding and training new employees.

Since it is more of a webinar tool, it does come with more features geared towards sharing insights. As such, if you’re looking for a pure conference call tool, you might want to look elsewhere.

However, this is still a fantastic tool if you’re looking for a great conference call solution that’s multifaceted and flexible when it comes to your use.

The customization they offer really facilitates viewer interaction with the material a presenter is discussing. Overall, I’d say it’s great for agencies, teachers and other education professionals.

Their webinar solution also integrates with PayPal, allowing customers to purchase access to your webinars easily and securely.

If you need a highly-customizable webinar and collaboration tool, and also need something that goes beyond conference calling, this is the service for you.

Pricing starts at $25 per month and is billed annually. However, it does come with a free 30-day trial to test it out.


4. BlueJeans — Best Conference Call Audio Quality

  • PLANS STARTING AT $12.49/MONTH
  • POWERED BY DOLBY VOICE AUDIO
  • RECORDING & CLOUD STORAGE
  • USED BY LINKEDIN AND FACEBOOK

>> COMPARE QUOTES

BlueJeans specializes in video conference calls. They deliver stellar audio quality as well. This solution makes it easy for team communication from any device.

Companies like Linkedin, Facebook, and Zillow rely on BlueJeans for conference calls. So it’s definitely a service that you can trust.

One of the reasons why BlueJeans has such exceptional audio quality is because it’s powered by Dolby Voice. They’re the same folks who provide the audio solutions for surround-sound cinemas, theatres, and concert venues all over the world.

The solution is designed to suppress background noises while giving each participant’s voice a distinct location, which makes it sound as though everyone is in the same room.

Loud talkers, soft-spoken participants, and simultaneous talking can still be heard, unmuffled. This definitely gives BlueJeans an edge over its competitors.

BlueJeans

For small businesses and individuals, BlueJeans has a plan starting at $12.49 per month, which can host meetings with up to 50 participants.

They also offer an upgraded plan for $16.65 per month with conferencing capabilities for up to 75 participants. This option comes with recording features and cloud storage, which is what I would recommend.

If you need more, you can contact BlueJeans for a custom solution and plan. Although the participant limit is 150 people. This is definitely less than some of the other enterprise-level solutions we’ve seen. Although the pricing will be a bit more appealing.


5. UberConference — Best Call Recording Tools

  • FREE FOR UP TO 10 PARTICIPANTS
  • UPGRADE FOR $15/MO
  • CUSTOM NUMBERS & HOLD MUSIC
  • ANALYTICS & TEAM MANAGEMENT

>> COMPARE QUOTES

If you’re looking for a simple and easy-to-use conference call service, UberConference is a solid option.

Where they really stand out is their great call recording tools and features. Not only do they let you  record conference calls for free and download the call as an MP3 file, but they also offer an incredibly handy Voice Intelligence (VI) feature that automatically transcribes your calls as they happen.

The VI also leverages machine learning to create more accurate calls of your team over time. That means the more your record, the smarter the machine gets, and the better your transcripts become.

UberConference also comes with voice recognition software that learns to distinguish the voices of different conference call participants. They’ll be able to furnish even more accurate transcriptions that way.

Their free plan includes quality conference calls for smaller groups (10 participants or fewer). You can also make an unlimited number of calls per year with this plan. It includes a bunch of great tools, benefits, and features such as:

  • Call recording
  • Screen sharing
  • HD audio quality
  • HD video
  • Mobile app access

Uber Conference

The maximum duration of a free call is 45 minutes.

If you’re a larger organization (or if you’d just like more flexibility with your calls), you’ll want the upgraded plan which is $15 per month (billed annually). Calls made on this plan can be up to 5 hours long.

The paid plan has additional benefits like:

  • Custom call-in numbers
  • Call analytics
  • International access for 50+ countries
  • Add guest dial outs
  • Custom hold music
  • Voice intelligence
  • Team management portal

You can also add a toll-free number to your plan for an additional $30 per month (billed annually).

The mobile app is one of the top features of UberConference. The fact that it comes standard with the free plan is a huge bonus.

I like the app because it gives you access to all of the features from a mobile device, making it easy to start or join a conference call on the go. You don’t need to be tied to a desk or office to participate.

Getting started with UberConference is very straightforward. You’ll be able to start making calls immediately after signing up. If you need some assistance, you’ll find that the knowledge base and customer support provided is extremely helpful.

You might experience some static or audio quality issues with this service. But overall, I don’t think it’s enough of an issue to turn you away. The quality is still better than other free conference call services on the market.


6. Zoom — Best for Large Teams

  • FREE UP TO 100 PARTICIPANTS
  • PRO PLAN STARTS AT $14.99 MO
  • HD VIDEO CONFERENCES
  • CLOUD RECORDING FEATURES

>> COMPARE QUOTES

Zoom shot up in popularity recently—and for good reason. Aside from the global pandemic forcing companies to choose a new video conferencing option, Zoom also rose in popularity due to their reliability, user-friendliness and their cheap price tag.

This cloud-based system offers a wide range of free and paid options to accommodate both individuals and businesses of all sizes.

zoom

That said, Zoom is best for large or enterprise teams. For $19.99 per month, you can have up to 300 participants in a single call. That’s larger than any of the other providers (outside of enterprise-level plans).

On top of that, you’re going to get world-class performance in audio and video. There’s perhaps no better conference call service out there that offers such sharp image quality with less lag and dropped calls.

There’s a reason they became a major part of society during the pandemic after all.

Their first paid plan should be enough for most of you. You could always upgrade to Zoom Business as your company scales.

Zoom stands out amongst its competitors for video conferencing and cloud conferencing rooms. You’ll definitely want to lean toward this service if you plan to make professional video presentations via conference calls.

While it’s not for everyone, Zoom Enterprise is a top solution for those of you who fall into that category. Big companies like Uber, Zendesk, Ticketmaster, GoDaddy, and Pandora are just a handful of brands that rely on Zoom for conference calling solutions.

Zoom has an extensive knowledge base as well as 24/7 phone support and live training with some of the plans. But the audio quality can be a bit unstable at times.


7. Google Hangouts — Easiest to Set Up and Invite

  • FREE WITH YOUR GMAIL ACCOUNT
  • CONFERENCE WITH UP TO 25 PEOPLE
  • GOOGLE CALENDAR INTEGRATION
  • BEST USED WITH A G SUITE ACCOUNT

>> COMPARE QUOTES

Google Hangouts offers the kind of reliable, top-quality service you would expect from a Google product.

It’s free to use, and a great option for anyone with a Gmail account (which is basically everyone).

When you navigate to Google Hangouts, it automatically connects with your Gmail account and contacts. It has Google Calendar integration as well, which makes it easy to schedule meetings with other users.

To set up a conference call, just use your browser, chrome extension, or mobile app.

While it doesn’t come with all the bells and whistles that some of the other offerings on this list does, it does shine in sheer simplicity. To set up a call, all you need is a Google account and … that’s it. In fact, if you’re reading this right now, you likely can set up a call in less than 10 seconds.

Once you set it up, all you have to do is send the Google Hangout link to anyone you want to join the call.

This service is usually used for one-on-one meetings, but can be a viable option for smaller conference calls of up to 25 people. Google Hangouts makes it easy for you to share your screen and facilitate video conference calls as well.

To get the most out of Google Hangouts, you need to have a G Suite account, which starts at $6 per month. You might already be using G Suite, and if you’re not, you should start.

While Google Hangouts is simple, straightforward, and easy to use, it definitely has a few drawbacks that you should keep in mind.

For starters, there is no customer support if you’re using it for free. So if you have a problem or question, you’ll need to browse through user forums instead. There is no recording feature either, which seems to be standard with most of the other conference call services out there.

Personally, I use Google Hangouts at least once or twice per month. Although most of those meetings are just with a handful of people. Audio quality issues are common as well. But overall, it’s quick, easy, and free to make conference calls with this service.


8. Webex — Best for Team Collaboration

  • FREE UP TO 50 PARTICIPANTS
  • CLOUD COLLABORATION FEATURES
  • HIGH-QUALITY AUDIO & VIDEO
  • CLOUD STORAGE

>> COMPARE QUOTES

Webex is a Cisco product, so you know that the technology used to power this solution is reputable and high-quality. This is one of the best business conference call services to consider for both audio and video calling.

Webex

Arguably the best part about this video conferencing software is the cloud collaboration features. It’s easy for teams of any size to share files and screens with other meeting participants to stay organized and make the conference more interactive.

Not only will you get the great collaboration features you expect from conference call services including screen sharing, whiteboard tools, and meeting recordings, but you’ll also be able to create breakout rooms or send messages and files to teams or individuals in just a few clicks.

They also offer seamless integrations allowing you to collaborate with clients and stakeholders across a host of third party applications and software.

Another very helpful collaboration tool is Webex Assistant, an AI digital assistant that takes notes, gives team members reminders, and also provides real-time transcriptions, closed captions, and even translations. This is great for teams that have folks who speak other languages, are hearing impaired, or would like an accurate record for meeting minutes.

With the top-tier plan maxing out at 200 participants, Webex doesn’t really have an enterprise-level option. Although that shouldn’t be a major concern for most of you. Plans with up to 50 or 100 participants should be more than enough to meet your needs.

Here’s an overview of the four different plans offered by Webex:

Webex Free

  • Free
  • Up to 50 participants
  • 40 minute limit on conference calls
  • 1 GB of cloud storage

Webex Starter

  • Starting at $13.50 per month
  • Up to 50 participants
  • No meeting limits
  • 5 GB of cloud storage

Webex Plus

  • Starting at $17.95 per month
  • Up to 100 participants
  • No meeting limits
  • 5 GB of cloud storage
  • Assign alternate hosts
  • 24/7 customer support

Webex Business

  • Starting at $26.95 per month
  • Up to 200 participants
  • 10 GB of cloud storage
  • Custom branding features

The free plan is fine, but it’s pretty limited. All of the paid plans come with more advanced features like transcription recording, call-in audio, file sharing, and administrative features. To get the best customer support, you’ll need to upgrade to the Webex Plus plan.

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